Returns & Refunds

If your package shows as delivered but is not at your address, we recommend checking with household members or neighbors who may have accepted the delivery. Also, look around your property in case the carrier left it in a hidden location.

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If you still can’t find it after 24 hours, contact the carrier directly with your tracking number. If the issue isn’t resolved, reach out to our support team and we’ll help investigate or offer next steps.

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